Question 1

What is a Palace Resorts referral?

Accepted Answer

A referral is a way for eligible guests to book through a Diamond Member. Depending on the resort, travel dates, and current programs, there may be special pricing, benefits, or promotions available.

Question 2

Does it cost anything to use a referral?

Accepted Answer

No. There is no cost to contact us, ask questions, or see if a referral is available for your travel dates.

Question 3

Are you a travel agency?

Accepted Answer

No. We are not a travel agency. We are Diamond Members who enjoy helping others learn about Palace Resorts and connect with available referral opportunities.

Question 4

Which resorts can you help with?

Accepted Answer

We can assist with referrals and information for participating Palace Resorts, including Moon Palace Cancun, Moon Palace The Grand, Beach Palace, Sun Palace, Cozumel Palace, and others within the Palace Resorts family.

Question 5

What is included at Palace Resorts?

Accepted Answer

Most Palace Resorts vacations include accommodations, unlimited food and beverages, entertainment, pools, beach access, non-motorized water sports, and many on-site activities. Specific inclusions vary by resort.

Question 6

How do I request a referral?

Accepted Answer

Simply complete our contact form or send us a message with your desired travel dates, resort preference, number of guests, and any questions you may have.

Question 7

Have you personally stayed at the resorts?

Accepted Answer

Yes. We are Palace Resorts Diamond Members and share information based on our personal experiences and those of guests we have referred.

Question 8

How long does it take to receive a response?

Accepted Answer

We do our best to respond to all inquiries as quickly as possible, typically within 24-48 hours.

Question 9

Why should I use your referral instead of booking directly?

Accepted Answer

As Palace Resorts Diamond Members, we provide personalized assistance, firsthand knowledge of the resorts, and access to referral opportunities that may not be available when booking on your own. We are also able to offer a Best Price Guarantee, giving you confidence that you're receiving the best available pricing for your vacation. In addition, you'll have access to real guest reviews, travel tips, and direct support from a family that has personally experienced the resorts and amenities. Our goal is to make the booking process simple, stress-free, and enjoyable while helping you get the most value from your all-inclusive vacation experience.

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